Press

Frost & Sullivan North American Customer Service Leadership Award 2013 for HUBER TECHNOLOGY service team

17.10.2013
HUBER TECHNOLOGY Inc. awarded for superior customer service
Awarded for superior customer service in the USA (ltr): Dana Hicks, managing sirector HUBER US; Henk-Jan van Ettekoven, service manager HUBER US; Paul Neumaier, BU manager Global Service; Erwin Wagner, international service consultant

Awarded for superior customer service in North America with the Frost & Sullivan Customer Service Leadership Award 2013

The badge of the Fr

The badge of the Frost & Sullivan Best Practices Award 2013

No matter what our customers need, whether products and solutions for sewage treatment plants or for potable water objects, and no matter whether they are operators of municipal or industrial plants, HUBER TECHNOLOGY stands for game-changing innovations combined with top quality.

As we want to ensure that our customers enjoy the maximum benefit from our advanced technical solutions in the long run, we take care that the machines and plants we supply are optimally used and operated on site. We therefore offer a wide range of product-supporting services on a global scale which are tailored to meet each customer's specific requirements.

For us as a family-owned enterprise customer satisfaction has top priority whether in Germany or in all the markets of our globally active subsidiaries. Together with our subsidiary HUBER USA we have reached a milestone in customer orientation. HUBER TECHNOLOGY Inc. has recently been awarded by Frost & Sullivan for superior customer service.

Founded in New York in 1961, Frost & Sullivan are today a renowned market research consultancy. More than 1,800 employees in more than 40 countries around the world work for Frost & Sullivan to analyse branches, markets and their development, and the industrial enterprises which are active there– constantly on the search for best-in-class companies.

In 2013, both municipal authorities and industrial enterprises have selected HUBER Technology Service as an outstanding example for best customer service in the solid / liquid separation technology market.
Frost & Sullivan have evaluated the customer service of companies considering several criteria:

  • Service quality
  • Service response times
  • Customer value through the services supplied
  • Service costs

The results of this market analysis identified HUBER TECHNOLOGY Service as the best of all in the North American technology market of solid/liquid separation, especially in the opinion of its customers.

On 9th September 2013, HUBER TECHNOLOGY Inc. was handed over the “2013 North American Customer Service Leadership Award - Solid/Liquid Separation Technology” during an official ceremony. The award is a great honour for us and appreciation of our common efforts and achievements in the United States. We understand it also as an acknowledgement of our service strategy of customer-oriented organisation combined with the high-quality service we provide for our customers. Our special thanks to all our customers who have expressed their appreciation in this way!

We provide customer-friendly service and a high quality of service to all our customers on an international scale. Do not hesitate to contact us if you are interested in or responsible for or the operating reliability, costs and increased efficiency of equipment! We will be glad to help with a comprehensive range of services

 


>> Read the affiliated full press release of Frost & Sullivan